1. Introduction

Data controller - LLC "Sil-Forma"
The protection and security of personal data is of paramount importance to the Silforma Company. We collect and process personal data in compliance with the applicable data protection and privacy laws, including the GDPR (EU Data Protection Regulation 2016/679) and e-Privacy Directive.
It is important for us that you are aware of which personal data are collected when you visit our website and when you make use of our services or offers. Our privacy notice provides information on this and about how we protect your personal data from manipulation, loss or other improper use.

2. How safe is your data?

We take technical and organizational security measures to protect your personal data against accidental or intentional manipulation, loss, destruction or access by unauthorized persons. The measures are designed to ensure the confidentiality and integrity of your data .
Our security measures include encryption of your data, firewalls and password protection. Please note, however, that you are solely responsible for using adequately secured devices (e.g. antivirus software) when accessing our websites and services in order to avoid any unauthorized access by third parties. Also, we are not responsible for Your data safety if You are using public or open source Wi-fi or the Internet lines.

3. How do we use your personal data?

‘Personal data’ refers to any information that identifies, or can be used to identify, you personally, for example your name, address, phone number, email address or invoicing details. We collect and process Personal Data only if permitted by law or if you have given prior consent to do so.
We will process and store your information as long as we are required to do so by law or until the reasonable fulfilment of the purpose for which it was collected; for your revocation, withdrawal and deletion rights please see sections 4 and 10 below.
Normally we will control Your data given to us by the e-mail for 1 year, unless there is a reason for the legal circumstances. All personal data which will be sent to us by the financial transactions will be saved for 10 (ten) years. Cookies information is saved differently, please see the tab in the Cookies Policy which is placed separately in this web-site.
Our processing of your Personal Data depends on your interaction with us and requires your consent or a legal basis. It includes the following:

4. Contact and information requests

We use your Personal Data to process and respond to your contact and information requests: Name, Surname, Address, Telephone number, e-mail address.

5. Order requests

We use your Personal Data to process your orders and for invoicing.
Name, Surname, Address, Telephone number, e-mail address, delivery address, purchase history, shopping cart identifiers, order date and time, order transaction details, Bank name and number, personal bank account number and/or card or account holder’s name and surname.
Your Personal Data may further be used to improve the ordering system and for marketing purposes, but only with Your prior consent. Your details will also be processed by our production partners and for shipping the products you order as well as to address your inquiries about products.

6. Offline and online Marketing

We may inform you about our products, services, and customer surveys in the field of glass technology. We may also conduct customer analysis, which may include the combination of data we receive from you offline and online, in order to provide you with customized information or offers as well as courses, events and customer satisfaction surveys. This will be done with Your prior consent when You enter our web-page.

7. Job applications

When you apply for a job opening, or internship with us, we use and process your address, telecommunication and application data for the purpose of processing and evaluating your application and contacting you. If You will give consent we will keep Your data for future job purposes.

8. Other non mentioned information

The categories of legacy records that we hold and where Your data can be are as follows:
Audit documents
Legal claims/issues
Safety and Quality assurance
Cancellation and refund process
Many but not all of these records include personal data which we can get when contacting our retailers.

9. Legal basis for processing

For GDPR purposes Sil-form lawful basis for processing is :
Article 9(2)(a) – ‘…data subject has given explicit consent to the processing…’. and Article 9(2)(b) - ‘…processing is necessary for the purposes of carrying out the obligations…’.

10. Required information

If a data-collection form contains data fields that are marked as mandatory or with an asterisk (*), the provision of such information is either required by law or by contract, or may be needed for the conclusion of a contract, provision of services or the fulfilment of the stated purpose. If you do not provide the required information, this may result in us not being able to fulfil a contract or the requested service not being provided or the stated purpose not being achievable.

11. With whom do we share your data?

Your Personal Data may be shared with third-party service providers, suppliers and other cooperation partners used by the Sil-form Company for processing your orders, requests.
Your Personal Data may also be shared with third-party service providers that provide support services to the Si-lform Company, including, for example: advertising agencies, internet and IT service providers and server centers, e-mail boxes centers and etc. In addition, we may share your information with other affiliates of the Sil-form Company, in particular for support, processing, supply or for marketing purposes (marketing information can be shared if You gave explicit consent for this).
Our service providers, suppliers and other cooperation partners mentioned above may only process your Personal Data for our service providing purposes. Any sharing of Personal Data with third parties and affiliates is subject to their compliance with our privacy and confidentiality terms. We have signed strict Data controller - Data processor agreements where it is stated that Your personal data can not be shared or used other way as we asked.

12. Notice to California Residents

Subject to certain limits under California Civil Code § 1798.83, California residents may ask us to provide them with (i) a list of certain categories of Personal Data that we have disclosed to third parties for their direct marketing purposes during the immediately preceding calendar year, and (ii) the identity of those third parties. To make this request, California residents may contact us at :

13. How long do we store this data

If you continue to use one of our services, we will store this data for as long as you are using one of our services or have an active account, and for up to one year after that for contract administration. We may keep this data for an extended period as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
Normally we keep Your data like this:
Sent in request by the email: 30 days;
mails with order information (no invoices): 1 year;
Order information (with payment details) in systems or paper: 10 years;
Financial documents: 10 years;
CV applications: 2 years (with Your consent);
Cookies information: Please see Cookies tab at the Cookie Policy;
Server log’s: about 30 days.

14. Your right to object to processing

You have the right to object to the processing of your Personal Data by us, on grounds relating to your particular situation, subject, however, to applicable legal requirements or rights.
If you object to the processing of your data or want to revoke a given consent, please send a short message to the email or postal address provided under Section 10.
In all communications to Sil-form Company , please include your email address, the Web site address and/or the specific Sil-form Company product to which you provided Personal Data (e.g.,, and a detailed explanation of your request.
If you would like to delete, amend, or correct your Personal Data and are contacting us by email, please put “Deletion Request” or “Amendment/Correction Request” in the subject line of the email. We will respond to all reasonable requests in 30 days and may need to further confirm your identity in order to process certain requests. In other situations we will contact You with our answer about Your rights for data usage in Sil-forma Company. Please send inquiries to: info@emisil.

15. Google Analytics

When you click or close our consent banner, our website will use Google Analytics, a web analytics service provided by Google Inc., 1600 Amphitheater Parkway, Mountain View, CA 94043, USA ("Google"). Google Analytics uses cookies stored on your computer to  analyse your use of our website. The information generated by the cookies is usually transmitted to a Google server in the EU and stored there.
By activating IP anonymisation on the Google website, however, your IP address will be shortened by Google beforehand within member states of the European Union or in other contracting states of the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be sent to a Google server in the EU and shortened there.
Google has signed up to the EU Privacy Shield. The EU Privacy Shield can be used as a basis for adequate data protection following a decision by the European Commission to transfer personal data from the EU to US companies that have been certified under the Privacy Shield (certificate available at:
Google will use this information on our behalf to anonymize your use of our website, to compile reports on website activity and to provide us with other services related to website activity and internet usage.
You may prevent the collection of data generated by the cookie (including your shortened IP address) and your use of the website as well as the processing of this data by Google by downloading and installing the browser plug-in available through the following link:

16. Facebook/Twitter/Instagram pages of Sil-forma company

We use these Facebook/Twitter/Instagram programs:
1. Social plugins, such as our Like and Share buttons or Facebook/Twitter/Instagram icon which make site more social and help share content on Facebook/Twitter/Instagram;
Facebook/Twitter/Instagram Analytics, which helps better understand how people use their services; and
Facebook/Twitter/Instagram ads and measurement tools, which show ads from Facebook/Twitter/Instagram advertisers, to run their own ads on Facebook/Twitter/Instagram or elsewhere, and to understand the effectiveness of  ads.
We do not get any personal information from Facebook/Twitter/Instagram company, but Facebook/Twitter/Instagram collects all data that You share through them. Here is a link for more information: https://www.Facebook/Twitter/
We strongly recommend using our website when You are logged out of Your Facebook/Twitter/Instagram account. That is one way to avoid collection of Your data.
2. Server log files & IP addresses
Every time a visitor accesses our website, data about this process is temporarily stored in a log file (Server Log Files) and processed. The log file stores the following information:
a description of the type and version of the web browser used
the operating system used
the referrer URL category
the host name of the accessing terminal
the date and time of the server request
the IP address.
An IP address is a numerical address of your technical device (computer or mobile device) used for accessing the internet and our websites. The IP address enables communication between computers and servers. The processing of this so-called server log data by the Sil-forma LLC Company is required for technical reasons, website analysis and improvement as well as to ensure system security.

17. Information of Your privacy rights

If you have any questions about our collection and use of your Personal Data, we will gladly provide it.
In addition, you have the right to :
rectification (Art.16 GDPR);
deletion (Art.17 GDPR);
limitation of processing (Art.18 GDPR);
opposition to processing (Art.21 GDPR) ;
data portability (Art.20 GDPR);
Complaining to local data protection authority.
In each case please contact us at one of the following address:
By email:
*If you wish to file a complaint , please contact your local data protection supervisory authority.
We recommend firstly contact us by email: and get all the answers about Your question related with Data Privacy at Sil-forma Company.

18. Amendments

We reserve the right to update this privacy notice from time to time. The amended version of the privacy notice will be published on this website with a new version date. Therefore, please read through the privacy notice again when you revisit us. Access to and use of Sil-forma Company websites and any data collected thereby are subject to the privacy notice published on the respective website at that time.
"By using our website, you (the visitor) agree to allow third parties to process your IP address, in order to determine your location for the purpose of currency conversion. You also agree to have that currency stored in a session cookie in your browser (a temporary cookie which gets automatically removed when you close your browser). We do this in order for the selected currency to remain selected and consistent when browsing our website so that the prices can convert to your (the visitor) local currency."
ATTENTION. Please be aware that using our app or just adding the above text to your Privacy Policy, will not automatically make your store GDPR compliant. You will need to make sure at your end that your company is GDPR compliant under all aspects. If you need further consulting in regards to what you need to do to make sure your business is meeting the GDPR rules as well, Shopify has some really good guides.
Your rights under the California Consumer Privacy Act
The California Consumer Privacy Act (CCPA) provides you with rights regarding how your data or personal information is treated. Under the legislation, California residents can choose to opt out of the “sale” of their personal information to third parties. Based on the CCPA definition, “sale” refers to data collection for the purpose of creating advertising and other communications. Learn more about CCPA and your privacy rights.
How to opt out
By clicking on the link below, we will no longer collect or sell your personal information. This applies to both third-parties and the data we collect to help personalize your experience on our website or through other communications. For more information, view our privacy policy.
Modification to this Privacy Policy
You consent that we may modify or edit this Privacy Policy in our discretion. Furthermore, revisions and updates made be made on this Privacy policy statement periodically. The user is at this moment advised reviewing this page as frequently as possible. If there are modifications to this Privacy Policy, we will change the date of the “Last Updated” at the beginning of the statement. Modifications are considered to be active after they are published on the Site.


Last time updated 2021-09-23