Shipping policy

Our parcels are delivered by the most professional international shipping services. DHL and UPS offers a wide rage of additional options for your convenience, including tracking option.
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Delivery to United States

1-2 business days
Production process time - up to 5 days

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International Locations

2-4 business days (depending on location)
Production process time - up to 5 days

Tracking - yes. 

You will receive an automatic email or SMS about tracking information.

REFUSE OPEN, TAMPERED OR DAMAGED SHIPMENTS
Instruct the carrier to return to sender and contact us immediately! We can't insure or be liable for damaged shipments that are accepted from the carrier.

Insurance - yes. 

INSURANCE WILL BE VOIDED
If changes are made to the normal delivery process (including redirecting or waiving the signature requirement) once your shipment is in transit. We use pseudonyms on our labels - you will receive emailed tracking updated from the carrier showing a company name other than Emisil.

IMPORTANT. We do not take any responsibility for the lost or stolen packages, no matter what is the tracking status of the parcel. If the package is lost, stolen or not delivered, it will be subject to the claims process of the shipping company. If you require additional services, such as additional insurance or signature of the recipient, then please inform us before your shipment is sent.

FAQs

If you buy a prosthesis which is already produced, we will send it as soon as you pay for your order. In our store, we already have a range of produced prostheses which you can buy right away. You can find already produced prostheses in main menu. If you can't see this category, that means we do not have already made products at the moment.

If the prosthesis is produced according to your special order (you choose the color of your prosthesis and whether you want it with hair or without it, etc.), then the order will not be sent right away. As prostheses are individually designed, we start manufacturing them when a client places the order and we receive the payment for it. The production usually takes up to 5 days.

It all depends on the place where you live. We do not take responsibility for the shipment time. Usually delivery takes about 1-2 business days.

Yes, you will be given your order tracking number.

No. From outside, the parcel looks totally discreet. It‘s a simple Emisil white box, or original DHL yellow one, with 3M™ packing invoice enclosed with it.