Testimonials

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  • 4.0 Emisil is rated Great

    Based on 88 reviews

  • 5.0 out of 5 stars

    I mean if you’re thinking about it do it.

    Easy website fast shipping and so far it’s all been awesome

  • 5.0 out of 5 stars

    The product itself exceeded my expectations, ultra realistic!

    The experience of buying this product…

  • 5.0 out of 5 stars

    This prosthetic is extremely well priced

    The purchase process is very easy and automatically convert your USD to Euros there’s no hassle at all.

Subheading Stand to Pee*

Using the toilet has never been easier! Each of our stand to pee FTM products has a unique inner funnel system for your leak-free and confident bathroom breaks. Being able to use your stand to pee packer in public is not only liberating and convenient, but it also helps to alleviate feelings of dysphoria. It empowers trans males to go anywhere, whenever, and however they want. 

* Enjoy its multi-functionality — most realistic FTM penises include an erection rod for maximum pleasure!

This is a limited-time offer. 💖 You Are Valid – 15% Off Sitewide

No matter where you are in your transition, your identity is valid. We’re offering 15% off all FTM prosthetics to celebrate authenticity and self-love.

Use code: VALID15 – because your truth deserves affirmation.

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Free Worldwide Shipping – No Matter Where You Are.

Not sure where to begin? Quick guide:

1. Explore categories

The first step is to choose a category that fits your needs and lifestyle. We offer four main categories of prosthetics:


1. Soft Packers (Flaccid penis) - Designed for everyday wear, these are soft, flaccid-shaped prosthetics that are comfortable and discreet. Perfect for daily use and a natural appearance.

2. FTM Pack and Play (Erect penis) - These prosthetics come in an erect shape and are primarily designed for sexual play. However, many of our customers also wear them daily under clothing.

3. FTM STP Packers (Stand to Pee) - Packers are hollow inside, allowing for urination while standing. They can also be used for play with the help of a special insertable erect rod that turns the packer into a firm, penetrative device.

4. Penis Sleeves – These are hollow extenders that fit over the genitals. They add length and girth and are often used for play or enhancement.

Once you’ve chosen the category, you can explore models.

2. Select a model with the appropriate size, skin tone, and customizable features

Choosing the right Emisil prosthetic involves considering your daily activities, personal preferences, and anatomical compatibility. Here's a guide to help you make an informed decision:

1. Choose the Appropriate Size

Emisil offers a range of sizes to accommodate different body types and preferences:

Select a size that complements your physique. For instance, a smaller frame may be better suited to a more modest-sized prosthetic for comfort and natural appearance.
Ensure the size you choose is comfortable for extended wear, especially if you plan to use it throughout the day.

If the prosthetic will be used during sexual activity, consider discussing size preferences with your partner to ensure mutual satisfaction.

3. Select the Right Skin Tone

Emisil provides 16 different skin tone options to match a wide range of complexions:

Compare the available tones with your own skin, particularly in the groin or inner thigh area, to find the closest match.
Each prosthetic is hand-painted with subtle variations to mimic natural skin, enhancing realism. Learn more

4. Explore Additional Customization Options

Emisil offers various customization features to tailor your prosthetic to your preferences:

Choose between circumcised and uncircumcised appearances. Some models, like the FL11, feature movable or "sliding" foreskin for added realism.

Hand-punched hair can be added to the prosthetic's pubic area (excluding STP models due to adhesion limitations) to enhance realism and help conceal edges when using adhesive.
For Pack and Play models, select between a flexible silicone rod, which offers some bend, or a firm plastic rod, depending on your comfort and intended use.

Some models can include a "pleasure pocket," an internal hollow designed for the user's genitalia, available by special request on certain models with a silicone rod option.

Final Considerations

When selecting your Emisil prosthetic, think about:

Will you wear it all day, use it for specific activities, or both?
Do you require features like STP or suitability for sexual activity?
What size and skin tone will provide the most natural look for you?
Emisil's range of options allows you to customize your prosthetic to fit your unique needs and lifestyle. If you need assistance or have specific questions, please don't hesitate to contact our support team.

3. Payment

How to Place an Order and Make a Payment

Ordering from Emisil.com is simple and secure. Select your preferred prosthetic model, choose the desired color and available options, and proceed to checkout. We accept payments via major credit cards, PayPal, and international bank transfers. Once your order is placed, you will receive a confirmation email with all the details. Production will begin after we receive your payment.

Please note that we do not offer payment plans.

Occasionally, some customers may encounter issues placing orders due to restrictions imposed by their banks. Since our company is based in Europe and we accept orders worldwide, we recommend checking with your bank to ensure international payments are permitted. In some cases, payments can only be processed from within the customer's country.

Our website includes a currency conversion tool for your convenience, so you may see product prices displayed in your local currency. However, the final charge will be processed in euros. Your bank will automatically convert the currency, and no further action is needed on your part.

4. Delivery

The production process typically takes 3–5 business days, followed by delivery, which usually takes an additional 1–2 business days.

One of the most common issues arises when customers select delivery to a mailbox. Unfortunately, this method is not suitable, as a signature is required upon delivery to confirm receipt. For this reason, it is essential that you provide your full legal name—exactly as it appears on your identification documents—which may be requested by the UPS or DHL courier during delivery.

5. Refund & Exchange Policy – Explained

Custom-Made Products Only (No Pre-Made Stock)

Every Emisil prosthetic is handmade to order. This means when you place an order, we start crafting your chosen model from scratch, according to the exact size, skin tone, and options you selected. We do not keep any pre-made items sitting on a shelf. Each product is created 100% individually for each customer’s unique needs. This high level of customization ensures you get a truly personal product made just for you, but it also means we don’t have a “stock” of items to swap or exchange.

Personalized & Intimate Items – Not Resellable

Our products are highly personal and intimate in nature. They are prosthetic devices tailored to your body and preferences, intended for very personal use. Because of this, a returned item cannot be resold or used by anyone else. Imagine a custom skin-toned prosthetic made to your specifications – it wouldn’t match another person’s body or desires. Additionally, for health and hygiene reasons, once an item has been handled or worn, it wouldn’t be suitable to give to another customer. In short, each prosthetic is yours alone, from its creation to its use, and there’s no second-hand market for such personalized items.

Why We Don’t Offer Returns or Exchanges

Taking the above into account, we maintain a strict no-return, no-exchange policy on all Emisil products. Here are the key reasons in a nutshell:

  • Every Order is One-of-a-Kind: Since your Emisil prosthetic is custom-made just for you, there’s no identical item we can swap it with. We can’t simply put a returned item back on a shelf for someone else. It was made to your order specifications, so returning it would leave us with an item that no one else can use.

  • No “Try and Swap” Possible: A common mistake is ordering the wrong size or model and then wanting to exchange it. We completely understand that getting the size right can be challenging. However, because each piece is unique, we cannot exchange a prosthetic for a different size or model as we might with mass-produced goods. Creating a different size means starting a brand new production process for a new item, and the original prosthetic would have to be discarded. For this reason, we ask you to double-check sizes, colors, and features before placing your order. Our team is happy to help guide you so you make the right choice the first time.

  • No Returns “Just in Case”: Unlike buying a standard product from a store, there is no “remorse period” for changing your mind with a custom Emisil prosthetic. Other companies might allow returns or exchanges because they can resell returned items to new customers – we cannot. All sales are final on our intimate, made-to-order items. We work hard to ensure the product meets your expectations in quality and matches the order details you provided. (In the rare event we made a mistake in production or the item isn’t what you ordered, we will of course correct it — that is the only exception to this rule.) But aside from a manufacturing error on our part, we do not accept returns or exchanges under any circumstances. Thank you for understanding that this policy is the only way we can create such personalized products for each customer.

Backed by EU Consumer Law (Custom-Made Goods Exception)

You might be wondering: is this kind of policy normal? The answer is yes – our no-return policy for custom items isn’t just our personal stance, it’s supported by consumer protection laws. In fact, the European Union’s Consumer Rights Directive (Directive 2011/83/EU) explicitly exempts custom-made or personalized goods from the usual 14-day return period that applies to most online purchases. In other words, EU law recognizes that bespoke items (for example, a prosthetic made to your measurements or a tailor-made suit) can’t be returned like off-the-shelf products. This directive allows businesses like ours to refuse returns on custom orders because such items are considered final sale.

This principle is similar in many other places around the world. Emisil ships worldwide, and we adhere to these international standards. For example, in the United Kingdom, the law also says personalized goods are non-returnable unless faulty, and in the United States, the Federal Trade Commission does not require returns for custom-made products that are delivered as described. The goal of these laws is to protect both consumers and sellers in cases of one-of-a-kind items. It ensures that customers get exactly what was ordered, and it acknowledges that sellers can’t resell custom creations if you change your mind. Rest assured, our policy is fully in line with these consumer rights regulations, and we make it as clear as possible upfront to avoid any surprise for our customers.

Our Commitment to Help You Before You Order

We understand that our no-return/no-exchange policy might feel strict, especially given the importance of choosing the right prosthetic. Our priority is your satisfaction, even if we can’t offer returns. This is why we put so much effort into helping you make the perfect choice before your order is finalized. Here’s how we support you:

  • Detailed Product Information: We provide thorough information on our website about sizes, measurements, skin tone options, and features for each model. Please take your time to read these details. If you’re unsure about which model or size will suit you best, check out our guides and FAQs – they’re there to help you make an informed decision. Key factors to consider include functionality (daily wear, STP, for sexual activity, etc.), length/girth measurements, and any special features you need. We also offer 16 different skin tone options and other custom features, so you can really tailor the product to you. Take advantage of these options to get as close as possible to what you envision.

  • Consultation and Customer Support: Our friendly support team is always here to answer questions. Not sure how to measure correctly or what size will feel comfortable? Send us an email or message! We can offer advice on how to choose the right size and model. Since ordering the wrong size is the most common hiccup, we encourage you to reach out if in doubt – we’ve helped many customers pick the option that fits their body and needs best. We would much rather spend time assisting you now than have you end up with a prosthetic that isn’t the perfect fit for you. Remember, there are no silly questions when it comes to getting something as personal as this just right.

  • Color Samples and Photos: Worried about color matching? We can guide you in selecting the skin tone. We have photos and even sample kits (when possible) to help you see what the colors look like. Because our products are handmade, slight variations can occur, but we strive to match your chosen color as closely as possible. The more information you give us about your skin tone or preferences, the better we can meet your expectations.

By being proactive and collaborative before production, we aim to ensure you’ll be happy with the final product. Our no-return policy exists not to be harsh, but to reflect the reality that once a prosthetic is made for you, it cannot go to anyone else. Our goal is to get it right the first time, with your help and input.

Thank You for Your Understanding 🙏

We want to express our appreciation for your understanding of this policy. We know that buying a prosthetic is a significant and deeply personal decision. When you choose Emisil, you’re trusting us with something very important. In return, we promise to put all our care and craftsmanship into building your prosthetic exactly as ordered.

While we can’t accept returns or exchanges on these custom items, please remember that we stand by our quality. If there’s ever an issue where the product you received doesn’t match what you ordered (for example, a detail is incorrect), we will work with you to make it right. Your happiness and confidence in our product is what matters most to us.

Thank you for supporting a small team of dedicated artisans and for understanding the need for this policy. By respecting the no-return rule, you’re helping us continue to offer highly customized prosthetics to people all around the world. We are truly grateful to serve such an amazing community. If you have any questions or need guidance at any point, don’t hesitate to reach out – we’re here for you every step of the way.

Emisil ships worldwide, and no matter where you are, we are committed to delivering a high-quality, realistic prosthetic that meets your needs. We’re excited to craft something unique for you, and we’re confident you’ll love the result. Thank you for being a valued part of the Emisil family!

Win a Free Prosthetic!

🎖️ Monthly Giveaway()

Send it

Think you’ve got the coolest Instagram photo? Send it in and enter our monthly giveaway!
Every month, we’ll gift one free prosthetic to a lucky winner.
You’ll get to choose your preferred model and color.

How to enter:
Submit your best photo via Instagram or email – show us your style, confidence, or creativity!

Subheading Who is Emisil?

Since 2008, Emisil has been at the forefront of creating high-quality transgender prosthetics. With a blend of silicone molding expertise and a passion for creating realistic FTM products, our team crafts custom prosthetics that closely mimic the texture of human skin. Our products are not only functional but are also designed to boost confidence for individuals navigating their transition journey. We offer FTM prosthetics in various sizes, colors, and styles, including options for hair or no hair. Emisil is here to provide support, fast production, and quick delivery, ensuring that your FTM packer fits your needs perfectly.

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Emisil Penis Prosthetics – FAQ

What are the different types of Emisil prosthetics and how do they differ?

Emisil offers several categories of prosthetic penises to suit different needs:

  • Soft Packers (Flaccid Models)

Experience unmatched comfort and realism with Emisil’s Soft Packers. These lifelike prosthetics are designed for daily wear, creating a natural-looking bulge — perfect for everyday confidence, not penetration.
Each flaccid model features incredibly realistic details, including movable testicles and a soft, natural-feeling shaft. With a wide range of models, sizes, and 16 realistic skin tones to choose from, you can find the perfect match for your body. Personalize your look even further with a selection of 5 different hair colors.
Soft, detailed, and true to life — Emisil packers are crafted to help you feel your best, every day.

  • STP Devices (Stand-To-Pee Packers):

An STP device, or Stand-To-Pee prosthetic, is designed to assist individuals—particularly transgender men, non-binary, and gender-diverse people—in urinating while standing. This function can be especially beneficial in public restrooms, offering convenience, safety, and a sense of affirmation.

Some models, include a removable erection rod, enabling use during sexual activities. Emisil offers a range of STP prosthetics to cater to different preferences and needs.

For more information and to explore the full range of Emisil's STP prosthetics, please visit our STP Packers Collection.

  • Pack and Play (Erect models)

These models are ultra-realistic FTM prosthetics made for everyday wear and intimate moments. They offer a natural look while also being functional for sexual activity. Each model comes with a built-in silicone rod by default, providing a good balance of firmness and comfort. If preferred, the rod can be upgraded to a firmer plastic version for an additional cost. Please note: both rod options are fixed and cannot be removed.

How do I choose the right prosthetic (size, color, functionality) for my needs?

Choosing the right Emisil prosthetic involves considering your daily activities, personal preferences, and anatomical compatibility. Here's a guide to help you make an informed decision:

1. Determine the Primary Function


If you're looking for a prosthetic that provides a realistic bulge for daily wear, a Flaccid model is suitable.
For the ability to urinate while standing, consider an STP model. These are designed with an internal funnel system for discreet and leak-resistant use.

If intimacy is a priority, opt for a Pack and Play or specific STP models that are designed for sexual intercourse. Note that only Erect and certain STP models are suitable for this purpose; Flaccid models are not intended for sexual activity.

2. Choose the Appropriate Size

Emisil offers a range of sizes to accommodate different body types and preferences:

Select a size that complements your physique. For instance, a smaller frame may be better suited to a more modest-sized prosthetic for comfort and natural appearance.
Ensure the size you choose is comfortable for extended wear, especially if you plan to use it throughout the day.


If the prosthetic will be used during sexual activity, consider discussing size preferences with your partner to ensure mutual satisfaction.

3. Select the Right Skin Tone

Emisil provides 16 different skin tone options to match a wide range of complexions:

Compare the available tones with your own skin, particularly in the groin or inner thigh area, to find the closest match.
Each prosthetic is hand-painted with subtle variations to mimic natural skin, enhancing realism.

4. Explore Additional Customization Options

Emisil offers various customization features to tailor your prosthetic to your preferences:

Choose between circumcised and uncircumcised appearances. Some models, like the FL11, feature movable or "sliding" foreskin for added realism.

Hand-punched hair can be added to the prosthetic's pubic area (excluding STP models due to adhesion limitations) to enhance realism and help conceal edges when using adhesive.
For Pack and Play models, select between a flexible silicone rod, which offers some bend, or a firm plastic rod, depending on your comfort and intended use.

Some models can include a "pleasure pocket," an internal hollow designed for the user's genitalia, available by special request on certain models with a silicone rod option.

Final Considerations

When selecting your Emisil prosthetic, think about:

Will you wear it all day, use it for specific activities, or both?
Do you require features like STP or suitability for sexual activity?
What size and skin tone will provide the most natural look for you?
Emisil's range of options allows you to customize your prosthetic to fit your unique needs and lifestyle. If you need assistance or have specific questions, please don't hesitate to contact our support team.

Order and Payment

Do you have ready-to-ship items?

Yes, occasionally we do have some ready-to-ship items available, but this is quite rare. Most of our products are custom-made and individually handcrafted for each client.

Why was I asked to pay additional fees upon delivery?

Each country has its own customs regulations. In many cases, customs or duty fees apply to imported goods. These fees are not covered by our company and must be paid by the client directly.

How long will it take to produce my prosthesis after I place an order?

Production typically takes 1–2 weeks. Once completed, shipping requires an additional 2–4 business days, depending on your location.

Do I have to pay the full amount before placing an order?

Yes, full payment is required upfront. We begin production only after the full payment has been received, as each product is made to order and tailored to the client's specific selections.

Do you offer payment plans?

Unfortunately, we do not offer installment or payment plans at this time.

Can you send me color samples before I place an order?


Yes, we can send physical color cards. Additionally, you can find detailed guidance on selecting the right skin tone on our website.

What payment methods do you accept?

We accept PayPal, credit cards, debit cards, and bank transfers. Payments can be made securely through our website or via a direct transfer to Emisil's bank account.

Will you ship the prosthesis immediately after payment?

No, the prosthesis will be handcrafted specifically for you. Production takes 1–2 weeks, followed by 2–4 business days for delivery. Since the item is made to your specifications (e.g., skin tone, rod type, hair color), please allow up to 3 weeks for completion and delivery.

How much does shipping cost?

Shipping costs vary depending on your location. You can view available delivery options and exact fees at checkout.

Can I cancel my order?

Because we begin processing and production immediately, cancellations are only possible before the production process starts. Cancellations made before production begins will incur a 15% cancellation fee. Once production has started, cancellations are no longer accepted.

Product Details and Production

What are the prosthetics made of?
All of our products are crafted from high-quality, medical-grade silicone imported from the USA.

Can I add hair to STP models?
Unfortunately, due to the production technique and the narrow adhesion tab, it is not possible to add hair to stand-to-pee (STP) devices.

What is the difference between ER01 and ER02?
Both models have the same length and girth. The primary difference is the positioning:

  • ER01 is angled slightly downward, making it more comfortable for packing.

  • ER02 is more upright (erect), which makes it ideal for sexual activity.

What is the difference between ER11 and ER12?
These models also share the same length and girth. The difference lies in their orientation:

  • ER11 is angled downward for better packing comfort.

  • ER12 is very erect and better suited for play.

Can I order a prosthetic with a custom length or girth?
Unfortunately, we do not accept custom size orders. Producing a prosthetic with custom dimensions would require a completely new mold, which is a time-consuming and costly process.

Can you add a pleasure sleeve or pocket to the prosthetic?
Yes, we can add a pleasure sleeve to Flaccid or Erect models. However, please note:

  • The pleasure pocket can only be added to Erect models with a silicone rod.

  • It cannot be added to models with a plastic rod.

Can you add sliding foreskin to STP or Erect models? Do you offer uncircumcised options?
No, sliding foreskin is not available for STP or Erect models. The only model that includes sliding foreskin is the FL11.
We do offer both circumcised and uncircumcised models; please refer to product descriptions for details.

What kind of hair is used on the prosthetics?
We use 16 natural curly hair color options, made from the highest quality natural hair strands, offering a realistic and lifelike look.

Are the testicles realistic?
Yes. One of the standout features of Emisil prosthetics is our floating testicle technology. Each testicle is filled with a special gel that allows it to move freely inside the scrotum. Combined with realistic skin tones and layers, this feature gives the prosthetic an incredibly lifelike appearance and feel.

Do your products have moveable skin?
Yes, our prosthetics feature a moveable skin effect. Each item is made with three silicone layers:

  1. Epidermis – soft and stretchable like natural skin

  2. Dermis – slightly firmer for structure

  3. Subcutaneous tissue – soft filler for realistic volume

These layered silicones create a natural texture with visible veins, wrinkles, and even subtle color changes when pressed.

Will the prosthesis fade over time?
No, the prosthesis will not fade under normal use. However, we strongly recommend keeping it out of direct sunlight to preserve its appearance.

I noticed small air bubbles on my prosthesis—is this normal?
Yes, small air bubbles can occasionally appear during the manufacturing process. They are purely cosmetic and do not affect the product’s quality or durability.

How do I choose the correct skin color?
Please visit our skin color guide here:

Can I remove the rod from my penis prosthetic?

  • Erect models: The rod (silicone or plastic) is integrated into the prosthetic and cannot be removed.

  • STP models: Come with a removable silicone rod for ease of use. *Not with all models. Read product description.
Shipping

Do you ship orders worldwide?
Yes, we ship orders internationally via DHL, UPS, or postal services.

However, please note that in some countries our products are prohibited by law. In such cases, shipments may be destroyed by customs or returned to us. You can find the list of countries where our products are restricted below.

How long does shipping take?
Shipping times vary depending on your location. On average, delivery takes 2–4 business days. If customs processing is required or if you live in a remote area, delivery may take longer.

Please be aware that we are not responsible for shipping delays, damages, or lost packages. We provide tracking numbers for all orders so you can monitor your shipment status at any time.

Will I receive a tracking number?
Yes, a tracking number will be provided once your order is processed and prepared for shipment.

My tracking hasn’t updated. Should I be concerned?
There’s no need to worry. When we print the shipping label, you receive the tracking number immediately. However, keep in mind that the prosthesis still needs 1–2 weeks for production. During this time, the package status will remain unchanged because it hasn’t yet been handed over to the courier. Once DHL or UPS picks it up, tracking will become active.
If you have concerns about your shipment, feel free to contact us via email.

Will the packaging reveal what’s inside?
No, all orders are shipped discreetly. Each prosthetic is packaged in a non-transparent white box or envelope, with no visible information about the contents. The label will only state that the item is a "personal massage device."
For more details about our discreet packaging, please click here.

Wearing

Is the adhesive reliable for holding the prosthesis in place?
Yes, it is a safe and effective method for wearing your prosthesis. After extensive testing, we selected materials that provide excellent grip when used with medical-grade silicone adhesive. Our prosthetics are designed with an adhesion tab, allowing them to be securely attached to the body using this adhesive.

This method offers a natural, seamless look, especially when the prosthetic's color is well-matched to your skin. Best of all, no additional support (straps or harnesses) is needed for everyday use.
Learn more about the adhesive option here.

For those with a highly active lifestyle, we recommend using a harness or specially designed underwear for added comfort and security.

Can I wear the prosthesis without adhesive?
Yes, the prosthesis can be worn using a harness, straps, or specially designed underwear. However, please note that adhesive provides a more realistic appearance, especially for daily wear.

If you plan to use the prosthetic for sexual activity, it’s strongly recommended to wear it with a harness or straps to ensure it stays securely in place.
Learn more about wearing options [here].

Can I use Emisil prosthetics for sexual intercourse?
Yes, our prosthetics can be used for sexual activity. The medical-grade silicone we use is safe for such purposes.
However, only Erect models and STP models are suitable for intercourse. Flaccid models are intended for packing only and are not designed for sexual use.

Do I need to use a condom during intercourse?
Yes, we always recommend using a condom when engaging in sexual activity with the prosthetic.
Additionally, for safety and comfort, we recommend using a water-based lubricant.

How long can I wear the prosthesis glued to my body?
Wear time varies between individuals and depends on factors such as skin type, sweating, and activity level.
In general, we recommend not wearing the glued prosthesis for more than 10–12 hours per day to allow your skin to breathe and stay healthy.

Can I swim while wearing the prosthesis with adhesive?
Yes, the adhesive is resistant to both water and sweat. However, please avoid extremely hot water, which may weaken the bond between the prosthesis and your skin. For added security, we suggest wearing a harness or straps while swimming to prevent any accidental detachment.

Can the prosthesis be sterilized by boiling?
Yes. Our prosthetics are made of high-quality silicone and can be washed with soap and water or sterilized by boiling in water for 1–2 minutes.
Please allow the prosthesis to cool down fully before handling or wearing, as it may remain hot after sterilization.

How do I use the toilet while wearing the prosthesis?

  • If you are wearing a Flaccid or Erect model, sit down, lift the scrotum, and urinate as you normally would.

  • If you are using an STP model, stand up, aim, and begin urinating. Make sure to adjust the shaft to ensure a straight stream, and pause the flow occasionally to prevent the cup from overflowing.

We strongly recommend practicing at home before using your STP in public. Mastering the technique can take time, so be patient—but once you're confident, it's incredibly rewarding.

Returns and Refunds

Can I return the prosthetic if I don’t like the color or product?
Unfortunately, no. All Emisil products are 100% custom-made and handcrafted based on the customer’s specific requirements, including color, size, and selected features. For this reason, we do not accept returns or issue refunds for any reason other than a confirmed production error.
If the color, texture, or model does not meet your personal expectations, we regret that we cannot accept the item back or offer a refund. We kindly ask all customers to be very careful when choosing models, sizes, and customization options.

Do you offer a warranty for your products?
We offer support in the case of a confirmed manufacturing defect. If you believe your prosthetic has a production issue, please follow these steps:

  1. Take clear photos of the defect. If the issue is related to size or dimensions, include a measuring tape in the photo.

  2. Email us the images along with a detailed explanation of the issue.

Our team will review the case (the review process may take up to two weeks after we receive the returned item). If a production error is confirmed, we will issue an authorized return letter and begin the replacement or resolution process.

Please note: Products that have been worn or used are not covered under warranty.

What if my prosthetic got torn after some time of use?
Unfortunately, we do not offer warranty coverage for wear and tear or damage that occurs after the prosthetic has been used. However, we do our best to support clients even after purchase. If your prosthetic is torn, you can repair it yourself using our specially developed repair kit, available here.

You can find step-by-step repair instructions here.

What if I didn’t receive my order? Please don’t worry—we’ll help resolve it. Contact us with your order number, and we will track your shipment. We use only reliable shipping carriers (DHL, UPS, or national postal services) and provide tracking numbers for every order. This allows us to monitor the package at every stage and assist if any delivery issue occurs.